documentation/content/en/admin/troubleshooting.md

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---
title: Troubleshooting errors
menu:
docs:
weight: 120
parent: admin
identifier: admin-troubleshooting
---
## **I see an error page that says something went wrong. How do I find out whats wrong?**
Update content for 4.0 (part 1) (#991) * add rules * join date on profiles * deprecate follow scope * deprecate identity proofs * familiar followers * use definition lists instead of tables for defining activitypub properties * reformat notifications page into markdown * fix broken links to publicKey header * Application website is now nullable * update environment variables added and removed * fix typo * fix heading level * min_id and max_id can be used at the same time (3.3) * fix typo * new tootctl options * reformat tootctl page to use definition lists for params * add rules and configuration to Instance * fix typo * refactor instance api page * 3.3.0 duration on mutes * 3.3.0 mute_expires_at * improve section headings * 3.4.0 resend email confirmation api * 3.4.0 policy on push subscriptions * 3.4.0 add details to account registration error * refactor accounts api page and start adding relrefs to entity pages * 3.4.0 accounts/lookup api * add see also to accounts methods * add more see-also links * 3.5.0 appeal mod decisions * 3.5.0 reformat reports and add category/rule_ids params * document report entity and missing responses * fix typos * fix relrefs and url schema, add aliases to old urls * add archetypes for new methods/entities * update archetypes with see-also stubs * clearer presentation of rate limits * announcements api methods * refactor apps methods * refactor bookmarks methods + some anchors * refactor conversations methods * custom_emojis methods refactor * anchors * refactor directory methods * refactor domain_blocks methods * add see also to emails methods * fix page relref shortcodes to specific methods + refactor endorsements methods * min_id max_id * refactor favourites methods * refactor featured_tags methods * refactor filters methods, make path params consistent, i18n required shortcode * follow_requests methods * lists methods * markers methods * forgot to add entity links * media methods, also fix formatting of some json errors * mutes methods, add more see-also links * oembed methods * preferences methods * proofs methods * push methods * suggestions methods * 3.5.0 add new trend types, fix formatting * refactor streaming methods * refactor oauth methods * note that streaming api casts payload to string * refactor search methods * refactor polls methods * remove unnecessary link * reformat scheduled_statuses methods * reformat timelines methods * reformat statuses methods * 3.5.0 editing statuses * consistent use of array brackets in form data parameters * update dev setup guide, add vagrant and clean up text * add admin/accounts methods * 3.6 role entity * admin/accounts methods v2 * minor fix * stub admin/reports methods * document admin reports * add 403 example to methods archetype * cleanup entities for admin reports and add new attrs * 3.6.0 domain allows methods + normalize admin entity namespace * fix search-and-replace error * add aliases for admin entities * 3.6.0 canonical email blocks entity * 3.5.0 admin/retention api * 3.5.0 add admin::ip doc * 3.5.0 admin/reports * 3.6.0 admin/domain_allows * 3.5.0 admin/dimensions * 3.6.0 permissions and roles * minor formatting fix * add anchor link to headings * checkpoint * add update commands to dev env setup guide * change mentions of v3.6 to v4.0 * tootctl now uses custom roles * fix formatting * v2 instance api * update frontmatter, add better titles to pages * minor wording change * consistency * add more aliases * add placeholders and WIP notices * explain link pagination and stub out todos * switch baseURL to https * 422 on reports with rules but category!=violation * document bug fixes * fix typo * remove duplicate API method definition * s/tootsuite/mastodon for github links * remove unnecessary escaping * s/tootsuite/mastodon in Entity archetype * add missing nullable shortcode * clarify oauth scope when requesting a user token * api/v2/media now synchronous for images * DISALLOW_UNAUTHENTICATED_API_ACCESS * add undocumented env variables * add instance domain blocks and extended description api * add SMTP_ENABLE_STARTTLS * add description to SMTP_ENABLE_STARTTLS * take suggestions from open PRs * normalize links and flavour language * Fully document streaming API based on source code * Add mention of MIME types * bump to ruby 3.0.4 * clarify how to check on async media processing * validation of replies_policy * remove TODOs on admin account action * EmailDomainBlocks * IpBlocks * Admin::DomainBlock * remove TODOs * following hashtags * followed_tags * remove reference to unused parameter * add new oauth scopes for admin blocks and allows * fix command signature for i18n-tasks normalize * reformat code structure page * document fixes for following tags (assume 4.0.3) * Add warning about pre-4.0 hardcoded roles * add note about case sensitivity * remove use of 'simply' from docs * remove reference to silencing * add reference to IDN normalization for verified links * add lang parameter
2022-11-20 07:34:38 +01:00
All error messages with stack traces are written to the system log. When using systemd, the logs of each systemd service can be browsed with `journalctl -u mastodon-web` (substitute with the correct service name). When using Docker, its similar: `docker logs mastodon_web_1` (substitute with the correct container name).
Specific details of server-side errors are _never_ displayed to the public, as they can reveal what your setup looks like internally and give attackers clues how to get in, or how to abuse the system more efficiently.
Each response from Mastodons web server carries a header with a unique request ID, which is also reflected in the logs. By inspecting the headers of the error page, you can easily find the corresponding stack trace in the log.
## **After an upgrade to a newer version, some pages look weird, like they have unstyled elements. Why?**
Check that you have run `RAILS_ENV=production bin/rails assets:precompile` after the upgrade, and restarted Mastodons web process, because it looks like its serving outdated stylesheets and scripts. Its also possible that the precompilation fails due to a lack of RAM, as webpack is unfortunately extremely memory-hungry. If that is the case, make sure you have some swap space assigned. Alternatively, its possible to precompile the assets on a different machine, then copy over the `public/packs` directory.
## **After an upgrade to a newer version, some requests fail and the logs show error messages about missing columns or tables. Why?**
Check that you have run `RAILS_ENV=production bin/rails db:migrate` after the upgrade, because it looks like Mastodons code is accessing a newer or older database schema. If you are using PgBouncer, make sure this one command connects directly to PostgreSQL, as PgBouncer does not support the kind of table locks that are used within migrations.
## **I am trying to run a `tootctl` or `rake`/`rails` command, but all I get is an error about uninitialized constants. Whats wrong?**
Check that you are specifying the correct environment with `RAILS_ENV=production` before the command. By default, the environment is assumed to be development, so the code tries to load development-related gems. However, in production environments, we avoid installing those gems, and thats where the error comes from.
## **I encountered a compilation error while executing `RAILS_ENV=production bundle exec rails assets:precompile`, but no more information is given. How to fix it?**
Usually it's because your server ran out of memory while compiling assets. Use a swapfile or increase the swap space to increase the memory capacity. Run `RAILS_ENV=production bundle exec rake tmp:cache:clear` to clear cache, then execute `RAILS_ENV=production bundle exec rails assets:precompile` to compile again. Make sure you clear the cache after a compilation error, or it will show "Everything's OK" but leave the assets unchanged.