500 lines
18 KiB
Plaintext
500 lines
18 KiB
Plaintext
<chapter id="bugs">
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<title>Troubleshooting / Reporting bugs</title>
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<sect1 id="troubleshooting">
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<title>What to do if some program still doesn't work?</title>
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<para>
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There are times when you've been trying everything, you even killed a cat
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at full moon and ate it with rotten garlic and foul fish
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while doing the Devil's Dance, yet nothing helped to make some damn
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program work on some Wine version.
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Don't despair, we're here to help you...
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(in other words: how much do you want to pay ?)
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</para>
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<sect2>
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<title>Verify your wine configuration</title>
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<para>
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Refer to the <link linkend="config-verify">Configuration verification section</link>
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</para>
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</sect2>
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<sect2>
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<title>Use different windows version settings</title>
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<para>
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In several cases using <link linkend="config-windows-versions">different windows version settings</link> can help.
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</para>
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</sect2>
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<sect2>
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<title>Use different startup paths</title>
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<para>
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This sometimes helps, too:
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Try to use both
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<command>wine prg.exe</command>
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and
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<command>wine x:\\full\\path\\to\\prg.exe</command>
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</para>
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</sect2>
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<sect2>
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<title>Fiddle with DLL configuration</title>
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<para>
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Run with --debugmsg +loaddll to figure out which DLLs are
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being used, and whether they're being loaded as native or
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built-in.
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Then make sure you have proper native DLL files in your
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configured C:\windows\system directory and fiddle with DLL
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load order settings at command line or in config file.
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</para>
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</sect2>
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<sect2>
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<title>Check your system environment !</title>
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<para>
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Just an idea: could it be that your Wine build/execution
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environment is broken ?
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Make sure that there are no problems whatsoever with the
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packages
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that Wine depends on (gcc, glibc, X libraries, OpenGL (!), ...)
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E.g. some people have strange failures to find stuff when
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using "wrong" header files for the "right" libraries !!!
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(which results in days of debugging to desperately try to find
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out why that lowlevel function fails in a way that is completely
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beyond imagination... ARGH !)
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</para>
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</sect2>
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<sect2>
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<title>Use different GUI (Window Manager) modes</title>
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<para>
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Instruct Wine via config file to use either desktop mode,
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managed mode or plain ugly "normal" mode.
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That can make one hell of a difference, too.
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</para>
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</sect2>
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<sect2>
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<title>Check your app !</title>
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<para>
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Maybe your app is using some kind of copy protection ?
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Many copy protections currently don't work on Wine.
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Some might work in the future, though.
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(the CD-ROM layer isn't really full-featured yet).
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</para>
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<para>
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Go to <ulink
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url="http://www.gamecopyworld.com">GameCopyWorld</ulink>
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and try to find a decent crack for your game that gets rid of
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that ugly copy protection.
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I hope you do have a legal copy of the program, though... :-)
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</para>
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</sect2>
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<sect2>
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<title>Check your Wine environment !</title>
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<para>
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Running with or without a Windows partition can have a
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dramatic impact.
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Configure Wine to do the opposite of what you used to have.
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Also, install DCOM98 or DCOM95. This can be very beneficial.
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</para>
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</sect2>
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<sect2>
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<title>Reconfigure Wine</title>
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<para>
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Sometimes wine installation process changes and new versions of
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Wine account on these changes.
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This is especially true if your setup was created long time ago.
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Rename your existing <filename>~/.wine</filename> directory
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for backup purposes.
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Use the setup process that's recommended for your Wine distribution
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to create new configuration.
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Use information in old <filename>~/.wine</filename>
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directory as a reference.
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For source wine distribution to configure Wine run
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tools/wineinstall script as a user you want to do the configuration
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for.
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This is a pretty safe operation. Later you can remove the new
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<filename>~/.wine</filename> directory and rename your old one back.
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</para>
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</sect2>
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<sect2>
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<title>Check out further information</title>
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<para>
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There is a really good chance that someone has already tried
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to do the same thing as you. You may find the
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following resources helpful:
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</para>
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<para>
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<itemizedlist>
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<listitem>
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<para>
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Search <ulink url="http://appdb.winehq.org">WineHQ's
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Application Database</ulink> to check for any tips
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relating to the program. If your specific version of
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the program isn't listed you may find a different one
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contains enough information to help you out.
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</para>
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</listitem>
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<listitem>
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<para>
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<ulink url="http://www.frankscorner.org">Frank's Corner</ulink>
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contains a list of applications and detailed instructions
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for setting them up. Further help can be found in the user
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forums.
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</para>
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</listitem>
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<listitem>
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<para>
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<ulink url="http://www.google.com">Google</ulink> can be
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useful depending on how you use it. You may
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find it helpful to search
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<ulink url="http://groups.google.com">Google Groups</ulink>,
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in particular the
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<ulink url="http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&group=comp.emulators.ms-windows.wine">comp.emulators.ms-windows.wine</ulink>
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group.
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</para>
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</listitem>
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<listitem>
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<para>
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<ulink url="http://www.freenode.net">Freenode.net</ulink>
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hosts an IRC channel for Wine. You can access it by using
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any IRC client such as Xchat. The settings you'll need are:
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server = irc.freenode.net, port = 6667, and channel = #winehq
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</para>
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</listitem>
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<listitem>
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<para>
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If you have a program that needs the Visual Basic Runtime Environment,
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you can download it from
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<ulink url="http://www.microsoft.com/downloads/details.aspx?FamilyID=bf9a24f9-b5c5-48f4-8edd-cdf2d29a79d5&DisplayLang=en/">this Microsoft site</ulink>
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</para>
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</listitem>
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<listitem>
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<para>
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If you know you are missing a DLL, such as mfc42,
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you may be able to find it at
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<ulink url="http://www.dll-files.com/">www.dll-files.com</ulink>
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</para>
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</listitem>
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<listitem>
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<para>
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Wine's <ulink url="http://www.winehq.org/site/forums#ml">mailing
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lists</ulink> may also help, especially wine-users. The
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wine-devel list may be appropriate depending on the type of
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problem you are experiencing. If you post to wine-devel you
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should be prepared to do a little work to help diagnose the
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problem. Read the section below to find out how to debug
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the source of your problem.
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</para>
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</listitem>
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<listitem>
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<para>
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If all else fails, you may wish to investigate commercial
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versions of Wine to see if your application is supported.
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</para>
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</listitem>
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</itemizedlist>
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</para>
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</sect2>
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<sect2>
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<title>Debug it!</title>
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<para>
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Finding the source of your problem is the next step to take.
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There is a wide spectrum of possible problems
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ranging from simple configurations issues to completely unimplemented
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functionality in Wine. The next section will describe how to
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file a bug report and how to begin debugging a crash. For more
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information on using Wine's debugging facilities be sure to read
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the Wine Developers Guide.
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</para>
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</sect2>
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</sect1>
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<sect1 id="bug-reporting">
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<title>How To Report A Bug</title>
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<para>
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Please report all bugs along any relevant information to
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<ulink url="http://bugs.winehq.org/">Wine Bugzilla</ulink>.
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Please, search the Bugzilla database to check whether your problem
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is already reported. If it is already reported please add
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any relevant information to the original bug report.
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</para>
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<sect2>
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<title>All Bug Reports</title>
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<para>
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Some simple advice on making your bug report more useful
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(and thus more likely to get answered and fixed):
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</para>
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<orderedlist>
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<listitem>
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<para>
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Post as much relevant information as possible.
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</para>
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<para>
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This means we need more information than a simple "MS
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Word crashes whenever I run it. Do you know why?"
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Include at least the following information:
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</para>
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<itemizedlist spacing="compact">
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<listitem>
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<para>
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Which version of Wine you're using (run <command>wine -v</command>)
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</para>
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</listitem>
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<listitem>
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<para>
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The name of the Operating system you're using, what distribution (if
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any), and what version. (i.e., Linux Red Hat 7.2)
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</para>
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</listitem>
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<listitem>
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<para>
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Which compiler and version, (run <command>gcc -v</command>).
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If you didn't compile wine then the name of the package and
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where you got it from.
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</para>
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</listitem>
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<listitem>
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<para>
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Windows version, if used with Wine.
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Mention if you don't use Windows.
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</para>
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</listitem>
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<listitem>
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<para>
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The name of the program you're trying to run, its version number,
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and a URL for where the program can be obtained (if
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available).
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</para>
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</listitem>
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<listitem>
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<para>
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The exact command line you used to start wine.
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(i.e., <command>wine "C:\Program Files\Test\program.exe"</command>).
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</para>
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</listitem>
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<listitem>
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<para>
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The exact steps required to reproduce the bug.
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</para>
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</listitem>
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<listitem>
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<para>
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Any other information you think may be relevant or
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helpful, such as X server version in case of X
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problems, libc version etc.
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</para>
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</listitem>
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</itemizedlist>
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</listitem>
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<listitem>
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<para>
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Re-run the program with the <parameter>--debugmsg
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+relay</parameter> option (i.e., <command>wine
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--debugmsg +relay sol.exe</command>).
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</para>
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<para>
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This will output additional information at the console
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that may be helpful in debugging the program. It also
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slows the execution of program. There are some cases where
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the bug seems to disappear when <parameter> +relay
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</parameter> is used. Please mention that in the bug report.
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</para>
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</listitem>
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</orderedlist>
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</sect2>
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<sect2>
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<title>Crashes</title>
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<para>
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If Wine crashes while running your program, it is
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important that we have this information to have a chance
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at figuring out what is causing the crash. This can put
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out quite a lot (several MB) of information, though, so
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it's best to output it to a file. When the <prompt>Wine-dbg></prompt>
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prompt appears, type <userinput>quit</userinput>.
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</para>
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<para>
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You might want to try
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<parameter>+relay,+snoop</parameter> instead of
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<parameter>+relay</parameter>, but please note that
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<parameter>+snoop</parameter> is pretty unstable and
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often will crash earlier than a simple
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<parameter>+relay</parameter>! If this is the case, then
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please use <emphasis>only</emphasis> <parameter>+relay</parameter>!!
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A bug report with a crash in <parameter>+snoop</parameter>
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code is useless in most cases!
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You can also turn on other parameters, depending on the nature
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of the problem you are researching. See wine man page for full list
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of the parameters.
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</para>
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<para>
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To get the trace output, use one of the following methods:
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</para>
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<sect3>
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<title>The Easy Way</title>
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<orderedlist>
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<listitem>
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<para>
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This method is meant to allow even a total novice to
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submit a relevant trace log in the event of a crash.
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</para>
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<para>
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Your computer <emphasis>must</emphasis> have perl on it
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for this method to work. To find out if you have perl,
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run <command>which perl</command>. If it returns something like
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<filename>/usr/bin/perl</filename>, you're in business.
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Otherwise, skip on down to "The Hard Way". If you aren't
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sure, just keep on going. When you try to run the
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script, it will become <emphasis>very</emphasis> apparent
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if you don't have perl.
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</para>
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</listitem>
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<listitem>
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<para>
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Change directory to <filename><dirs to wine>/tools</filename>
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</para>
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</listitem>
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<listitem>
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<para>
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Type in <command>./bug_report.pl</command> and follow
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the directions.
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</para>
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</listitem>
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<listitem>
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<para>
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Post the bug to
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<ulink url="http://bugs.winehq.org/">Wine Bugzilla</ulink>.
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Please, search Bugzilla database to check whether your problem is
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already found before posting a bug report.
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Include your own detailed description of the problem with
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relevant information. Attach the "Nice Formatted Report"
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to the submitted bug. Do not cut and paste the report
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in the bug description - it is pretty big.
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Keep the full debug output in case it will be needed by
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Wine developers.
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</para>
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</listitem>
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</orderedlist>
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</sect3>
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<sect3>
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<title>The Hard Way</title>
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<para>
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It is likely that only the last 100 or so lines of the
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trace are necessary to find out where the program crashes.
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In order to get those last 100 lines we need to do the following
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</para>
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<orderedlist>
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<listitem>
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<para>
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Redirect all the output of <parameter> -debugmsg </parameter>
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to a file.
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</para>
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</listitem>
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<listitem>
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<para>
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Separate the last 100 lines to another file using
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<command>tail</command>.
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</para>
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</listitem>
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</orderedlist>
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<para>
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This can be done using one of the following methods.
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</para>
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<variablelist>
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<varlistentry>
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<term>all shells:</term>
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<listitem>
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<screen>
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<prompt>$ </prompt>echo quit | wine -debugmsg +relay [other_options] program_name >& filename.out;
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<prompt>$ </prompt>tail -n 100 filename.out > report_file
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</screen>
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<para>
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(This will print wine's debug messages only to the file
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and then auto-quit. It's probably a good idea to use this
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command, since wine prints out so many debug msgs that
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they flood the terminal, eating CPU cycles.)
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</para>
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</listitem>
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</varlistentry>
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<varlistentry>
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<term>tcsh and other csh-like shells:</term>
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<listitem>
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<screen>
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<prompt>$ </prompt>wine -debugmsg +relay [other_options] program_name |& tee filename.out;
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<prompt>$ </prompt>tail -n 100 filename.out > report_file
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</screen>
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</listitem>
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</varlistentry>
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<varlistentry>
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<term>bash and other sh-like shells:</term>
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<listitem>
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<screen>
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<prompt>$ </prompt>wine -debugmsg +relay [other_options] program_name 2>&1 | tee filename.out;
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<prompt>$ </prompt>tail -n 100 filename.out > report_file
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</screen>
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</listitem>
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</varlistentry>
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</variablelist>
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<para>
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<filename>report_file</filename> will now contain the
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last hundred lines of the debugging output, including
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the register dump and backtrace, which are the most
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important pieces of information. Please do not delete
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this part, even if you don't understand what it means.
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</para>
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<para>
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Post the bug to
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<ulink url="http://bugs.winehq.org/">Wine Bugzilla</ulink>.
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You need to attach the output file <filename>report_file</filename>
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from part 2). Along with the the relevant information
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used to create it. Do not cut and paste the report
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in the bug description - it is pretty big and it will
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make a mess of the bug report.
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If you do this, your chances of receiving some sort of
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helpful response should be very good.
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</para>
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<para>
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Please, search the Bugzilla database to check whether your problem
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is already reported. If it is already reported attach the
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output file <filename>report_file</filename> to the original
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bug report and add any other relevant information.
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</para>
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</sect3>
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</sect2>
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</sect1>
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</chapter>
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